Privacy Policy
Your privacy matters to us. This page explains what information we collect when you use our site, how we use it, and how long we keep it. No hidden practices — just plain language.
When you register, browse, or buy from us, we may collect:
- Account info — name, email address, and password when you create a VPDOT account.
- Contact details — billing address, shipping address, and phone number when you place an order.
- Payment information — processed entirely by our payment provider. We never see or store raw card numbers.
- Order history — what you purchased and any related communications.
- Usage data — IP address, browser type, pages visited, and how long you use features. This helps us improve the site.
- To provide VPDOT products and services.
- To process and ship your order and keep you updated on its status.
- To respond to your questions and provide customer support.
- To send product updates or promotions — only if you have opted in. You can unsubscribe at any time.
- To improve the site through anonymous analytics.
- To comply with legal obligations where required.
We do not sell your personal information. We share data only with the trusted partners that help us run our business:
- Shipping carriers — require your name and address to deliver your order.
- Payment processors — Shopify Payments and similar PCI-compliant services handle all payment data.
- Email platforms — used for order confirmations and marketing you have opted into.
- Analytics tools — anonymised data only (e.g. Google Analytics), to understand overall site usage.
- Legal authorities — only when required by law, regulation, or court order.
We use cookies to keep your cart intact, personalise your experience, and track aggregate traffic. You can turn cookies off in your browser, though some parts of the site may not work as expected.
You have the right to request access to, correction of, erasure of, or restriction of the personal data we hold about you. Send your request to info@vpdot.com — we will respond within one month.
We retain your information only for as long as necessary for the purposes described in this policy, or as required by applicable law. Financial records are typically retained for seven years.
If we make meaningful changes, we'll update this page. Continuing to use our site after a change is posted means you're okay with the update.