Refund Policy

You can return items for any reason within 30 days of delivery and receive a full refund. Items must be in their original, unused condition with all packaging included.

• Item is unused and in the same condition it arrived.
• All original packaging and accessories are included.
• Return is requested within 30 days of the delivery date.
• You can provide your order number or receipt as proof of purchase.

• Items that have been used or physically modified.
• Products missing their original packaging.
• Final-sale or clearance items (always clearly marked at purchase).

1. Email info@vpdot.com with your order number and a quick note on why you'd like to return.
2. We'll reply within 1–2 business days with a Return Authorisation number and return shipping details.
3. Pack your item securely and ship it to the address we provide. Please don't send anything back without a Return Authorisation — we may not be able to process it.

Once your return is received, we will send you an email to confirm. Your refund will then be processed and a credit will be applied to your original payment method within a few business days.

Original outbound shipping costs are non-refundable, unless the return is the result of our error.

If you need to exchange an item because it is defective or damaged upon delivery, email us at info@vpdot.com and send it to our return address. For coverage beyond delivery, see our Warranty policy. For a different model or variant, start a return and place a new order.

If what arrived is not what you ordered, or if it has a defect straight out of the box, contact us at info@vpdot.com immediately. We will arrange a prepaid return label and ship a replacement — or issue a full refund — at no cost to you.

You are responsible for paying your own return shipping costs unless the return is due to our error. We recommend using a trackable shipping service for items over $75 — we cannot guarantee receipt of items lost in transit.